Tag: Customer Satisfaction

Are customers talking about your business?

There was a time when the picket fence, post office, corner drug store, and even the town dump were social gathering places where neighbors would catch up on the community events and talk about experiences. Even by word-of-mouth, it didn’t take long for good news to travel across town, and bad news traveled even faster…. Continue Reading

How Are We Doing?

Do you know how your business compares to your competitors? Have you ever asked your Customers? Do you keep track of where new business comes from or how they found you? The other day I was filling out one of those “How Did We Do” surveys. You know the type after you visit a store… Continue Reading