Tag: Customer Service

The Mandatory Mask and its Effect on Business

With the mandate of masks, a smile and thus a significant part of a person’s communication is eliminated. Combined with the fact that voices are muffled behind a mask, communication can become strained and even challenging.

Are you listening to your customers?

Smiling receptionist talking to a customer

We are in a world of technological conflict, and your customers may be on the wrong end of the battle. On the one hand, people are becoming fearful of where technology is leading us. Amazon’s Alexa and Google are listening to our every word. If you search for a product online or talk about a… Continue Reading